Privacy Policy
Effective Date: 1st July 2025
At Sapoi & Co Pty Ltd (“Sapoi”, “we”, “our”, “us”), we are committed to respecting and protecting your privacy. This policy outlines how we collect, use, store, and share your personal information when you interact with our website, sapoi.com.au, our social media platforms, or contact us via email. By using our services, you agree to the terms of this policy and the protections outlined under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We collect personal information when you place an order, subscribe to our updates, become a member, send us a message, comment or direct message us on social media, email us, or browse our website. This may include your name, contact details, shipping address, order history, and payment method. We may also collect technical information such as your IP address, device type, and browsing behaviour through cookies and analytics tools. We do not collect sensitive personal information unless you voluntarily provide it and it is necessary to fulfil a service.
Your data helps us process and deliver orders, respond to enquiries, personalise your experience, and share updates or promotions. We use trusted platforms and partners for website hosting, payments, and marketing. These providers help us operate safely and efficiently, and they are required to handle your data in accordance with privacy standards.
We take data security seriously. Your information is stored on secure servers and protected with encryption and access controls. While no system is entirely risk-free, we implement reasonable measures to reduce the risk of unauthorised access or misuse.
We may share your information with service providers and partners who support our operations, including those involved in website hosting, marketing, research, advertising, order fulfilment, payment processing, email distribution, and social media account management. We do not sell your data.
Our website uses cookies to understand how visitors interact with our site and to improve your experience. You can manage your cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
You have the right to request access to your personal information and to correct any errors subject to exceptions allowed by law. To make a request, contact us at info@sapoi.com.au. We will respond within a reasonable time and may ask for identity verification.
We may update this Privacy Policy to reflect changes in our practices. Any updates will be published on this page and will take effect immediately.
If you have questions or concerns about this policy or your data, please contact us at info@sapoi.com.au. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.