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Terms & Conditions

Effective Date: 1st July 2025  

  

Welcome to Sapoi, this website is operated by Sapoi & Co Pty Ltd as trustee for the Sapoi Trust (ABN 509 801 040 19), referred to as “Sapoi”, "Sapoi & Co Pty Ltd", “we”, “us”, “our”. These Terms and Conditions govern your use of our website located at www.sapoi.com.au (the “Site”) and all associated services including purchases, subscriptions, membership and wholesale enquiries.  

  

By accessing our Site or making a purchase, you agree to be bound by the following terms. If you do not agree, please do not use our Site.  

  

1. Overview of Services  

Sapoi offers wellness-based products including Sticky Chai blends and related accessories. We operate via direct-to-consumer retail and a wholesale channel.  

  

2. Product Use & Disclaimer  

Our products are designed for enjoyment and general wellness support but do not constitute medical advice or treatment. Always consult a qualified healthcare provider before starting any dietary change or herbal product, especially if pregnant, nursing, or taking medication.  

  

3. Orders and Payments  

  • All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.  

  • Orders are subject to acceptance and availability.  

  • We reserve the right to cancel any order for any reason, including errors in pricing or product information.  

  • Payments are processed securely through integrated third-party providers.  

  

4. Shipping & Delivery  

Please refer to our Shipping Policy for full details, including domestic shipping timelines and free shipping thresholds.  

  

5. Returns & Refunds  

For information on our refund eligibility and process, see our Refund Policy.  

  

6. Wholesale Terms  

Wholesale applications are subject to approval. Approved retailers agree to:  

  • Not resell below Sapoi’s minimum advertised price (MAP).  

  • Maintain the product’s branding and integrity.  

  • Comply with Sapoi brand guidelines.  

  • Not relabel or repackage Sapoi products  

  

We reserve the right to revoke wholesale access at any time.  

  

7. Sacred Tribe Newsletter, Customer Registration & Membership  

  

7.1 Sacred Tribe Newsletter  

By subscribing, you agree to receive wellness tips, ritual inspiration, product news, and exclusive offers.  

  • You may unsubscribe at any time.  

  • Delivery is dependent on valid contact details.  

  

7.2 Customer Registration  

Creating an account enables faster checkout, order tracking, and access to order history.  

  • You agree to keep all details accurate and updated.  

  • You are responsible for maintaining password confidentiality.  

  • Misuse or fraudulent use may result in suspension or termination of your account.  

  

7.3 Sapoi Membership  

Membership offers exclusive access to ritual content, wellness tools, and special offers.  

  • Membership content is for personal use only.  

  • Sharing, distributing, or misusing this content is prohibited.  

  • We reserve the right to change or discontinue membership features with notice.  

  

8. User Accounts & Security (if applicable)  

If you use our Site, you are responsible for maintaining confidentiality of your password and restricting access to your device. You agree to accept responsibility for all activities that occur under your account and/or password. You agree to notify us as soon as possible if you suspect unauthorised access.  

We may suspend or delete accounts that violate these Terms.   

  

9. Customer Information Accuracy  

You agree to provide and maintain information that is accurate, complete, and current across all touchpoints including purchases, subscriptions, registrations, and memberships. This ensures we can process orders, provide support, and contact you when necessary.  

We are not liable for issues arising from inaccurate or outdated details.  

  

10. Intellectual Property  

All content on this Site including text, images, logos, product names, and packaging are owned by or licensed to Sapoi & Co Pty Ltd ATF Sapoi Trust and are protected under Australian intellectual property laws.  

You may not copy, reproduce, modify, or distribute any content without our prior written permission.  

  

11. User-Generated Content  

By submitting testimonials, reviews, or any content to our Site, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, publish, and display that content in any media.  

We reserve the right to moderate, edit, or remove user-generated content at our discretion.  

  

12. Email Communication  

You may receive transactional and promotional emails if you:  

  • Make a purchase  

  • Subscribe to the Sacred Tribe  

  • Register an account  

  • Join as a Member  

You can unsubscribe at any time. We are not liable for actions taken based on informal or incomplete email advice.  

  

13. Social Media Participation  

You’re invited to engage with us on social platforms including Instagram, Facebook and TikTok.  

  • Comments and interactions must remain respectful.  

  • By tagging us or using our branded hashtags, you grant us the right to reshare your content with credit.  

  • Offensive or inappropriate engagement may be moderated or removed.  

 

14. Errors, Omissions, and Pricing 

We make every effort to ensure the accuracy of product descriptions, pricing, and other information on our website. However, errors, inaccuracies, or omissions may occasionally occur. 

Sapoi & Co Pty Ltd reserves the right to: 

  • Correct any errors, inaccuracies, or omissions at any time without prior notice; 

  • Cancel or refuse to fulfil any orders placed for products listed with incorrect pricing or information, even after an order has been submitted or payment has been processed; 

  • Offer a refund or alternative resolution if an advertised offer was published in error. 

We appreciate your understanding and will always act in good faith to resolve any such matters fairly. 

  

15. Limitation of Liability  

To the extent permitted by law:  

  • We are not liable for any indirect, incidental, or consequential damages.  

  • Our total liability in connection with any product or service shall not exceed the amount paid for that product or service.  

  

16. Indemnity  

You agree to indemnify and hold Sapoi & Co Pty Ltd ATF Sapoi Trust, its directors, and employees harmless from any claim or demand made by any third party due to your breach of these Terms or your violation of any law or third-party rights.  

  

17. Governing Law  

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales in the event of any dispute.  

  

18. Changes to These Terms  

We reserve the right to modify these Terms at any time. Updates will be posted on this page, and continued use of the Site constitutes acceptance of any changes.  

  

19. Contact Us  

For questions regarding these Terms and Conditions, please contact us at:  

Sapoi & Co Pty Ltd ATF Sapoi Trust  

ABN: 509 801 040 19  

ACN: 685 703 351  

Email: info@sapoi.com.au  

Website: www.sapoi.com.au  

Mailing Address: PO Box 182, Frenchs Forest NSW 1640  

Registered in Australia 

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